RETURN POLICY: REBECO SAS does not return money for any purchase, but you can exchange your purchase for another item available at the store, as long as the product has not been used and the exchange is requested within 30 days from the date of receipt of your purchase.

All customized items or items in sale are considered a final sale and cannot be exchanged or returned for store credit.

Gift vouchers must be redeemed within 60 days of purchase and are non-refundable.

INSTRUCTIONS: For any exchange request, please contact us at comercial@rebeco.com.co   Please note that there may be delivery delays and shipping costs may apply.

ERRORS AND INACCURACIES: Our goal is to provide complete, accurate and up-to-date information on our website. Nevertheless, we cannot guarantee that the website is completely free from human or technological errors related to typographical errors, inaccuracies or omissions, some of which may be related to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, even after an order has been submitted, and to change or update information at any time without prior notice.

Our products are made by Colombian artisans. Materials used ensure that products are high quality and highly resistant. However, due to manufacturing defects and malfunctions, all products are warranted for 1 year from the date of purchase. While our warranty does not cover normal wear and tear or damage to product resulting from mishandling, our warranty does not cover incidental or consequential damages, such as loss of product or content. If you have any questions, please contact us at comercial@rebeco.com.co

  1. What is the cost of domestic shipping?

 

The shipment has a cost of COP15,000 nationwide and the order arrives from 3 to  5 business days after shipment.

  1. What happens when you pay for your product?

 

When you make the purchase, we receive confirmation that the transaction was successful through payment platform Mercadopago. Your order enters production the business day following your purchase and is finally shipped according to the location of the purchase.

  1. How can I pay?

 

We accept credit and debit cards. Additionally, you can pay through Efecty and Baloto. Our payment gateway is Mercadopago.

All your data is protected in accordance with current laws.

  1. What are the return policies?

 

REBECO SAS does not return money for any purchase, but you can exchange your purchase for another item available at the store, as long as the product has not been used and the exchange is requested within 30 days from the date of receipt of your order.

All customized items or items in sale are considered a final sale and cannot be exchanged or returned for store credit.

Gift vouchers must be redeemed within 60 days of purchase and are non-refundable

For any exchange request, please contact us at comercial@rebeco.com.co

Please note that there may be delays in delivery and shipping costs may apply.

  1. What if there is an error on the web page?

 

Our goal is to provide complete, accurate and up-to-date information on our website. Nevertheless, we cannot guarantee that the website is completely free from human or technological errors related to typographical errors, inaccuracies or omissions, some of which may be related to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, even after an order has been submitted, and to change or update information at any time without prior notice.

How can I return a product in Colombia?

Easy! Send us an email to comercial@rebeco.com.co with subject “return” and your order number. We will contact and send you the collection guide. Returned products must be in the original packaging, in perfect condition and with the original labels attached.

  1. Once the terms and conditions of service are accepted, you declare that you are of legal age and can purchase our products. Our products cannot be used for any illegal purpose in accordance with the laws of your department, city or community. Partial or total breach of the terms and conditions will result in the immediate termination of our services.

 

  1. We reserve the right and/or obligation to refuse service to anyone for any reason and at any time.

 

Information provided (not including credit card information) can be used by Rebeco SAS in emails or social networks. Rebeco SAS will never ask you for your credit card information directly.

By accepting the terms and conditions, you agree not to reproduce, exploit, copy, duplicate, sell or resell the service provided in part or in whole, without our written permission.

  1. We are not responsible if the information available on this site is not accurate, complete or current. This website only provides general information that is constantly being updated. Any changes in the information on this site are your own risk. This site contains certain historical information provided for your reference only, and is subject to current events. We reserve the right to modify the content of this website at any time, but we have no obligation to update any information on our website.

 

  1. The prices of our products are the absolute right of the brand and we reserve the right to make changes without prior notice.

Rebeco SAS may change, modify or eliminate any product or service without prior notice.

We will not be liable to you or a third party for the modification, partial or total change, suspension or elimination of the product or service.

  1. Certain products are sold for the season on our website. These products may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

 

The images presented on our website are of the highest precision of colors and materials. However, we do not control the accuracy of the display of colors on your computer monitor.

We reserve the right not to provide our services to any person, geographic region, or jurisdiction. We will examine it on a case-by-case basis if necessary. We reserve the right to limit the quantities of any product or service offered. All product descriptions or prices are subject to change at any time without notice and at our sole discretion.

We reserve the right to cancel or discontinue any of our products or services at any time without prior notice.

Offers for any product or service presented on this site are void where prohibited.

We do not guarantee that the quality of any product, service, information or other material purchased or obtained by you will meet your expectations, and any errors in the Service will be corrected.